Refund Policy

Effective Date: May-28-2025

At Martha Lucia, all sales are final. We do not offer refunds or exchanges for any reason except in the rare case that your painting arrives damaged during delivery.

 

No Refunds or Exchanges

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We do not accept returns, exchanges, or cancellations. Please review your order carefully before completing your purchase.

 

Damaged Items

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If your painting arrives damaged, you may be eligible for a refund, subject to the following conditions:

1. You must notify us within 3 days of delivery with clear photographs of:

   • The damaged area(s)

   • The packaging the artwork arrived in

2. The artwork must be returned in its original packaging. Refunds will only be issued after we receive the returned, damaged painting.

3. Return shipping costs are the responsibility of the customer unless otherwise specified.

 

How to Report a Damaged Item

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Please email us at Murdacuts@gmail.com with the subject line: Damaged Painting – Order #[Your Order Number]
Include:

• Your full name

• Order number

• Description of the damage

• Photos of the damage and packaging

 

Refund Processing

 

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within [5–10] business days.

 

Contact

 

If you have any questions about this Refund Policy, please contact us at:

Martha Lucia
Email: Murdacuts@gmail.com